Enchanting Gifts by lj Policy
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we post or exchange products.
Please don’t hesitate to contact us if you have any questions!
HOW WE DO IT
All our designs are posted out to our customers using Royal Mail (under 2kg) or courier service e.g Hermes, Parcel Force or Parcel To Go (over 2kg)
¬please note courier charge will depend on weight of order & agreed with customer beforehand
Returns and Refunds
If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase
Enchanting Gifts by lj is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Enchanting Gifts by lj may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 02/01/2018
What we collect
We may collect the following information:
· name and job title
· contact information including email address
· demographic information such as postcode, preferences and interests
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
· Internal record keeping.
· We may use the information to improve our products and services.
· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you provide us
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Give us a Shout
56 Strathmore Street Kinghorn United Kingdom Ky39ux